1. Overview

This Shipping Policy explains how Shenzhen Chic Technology Co., Ltd. (“CHIC Technology”, “we”, “us”) processes and ships orders placed on our website, including estimated delivery times, shipping charges, and important information about duties and taxes for international shipments.

2. Shipping Destinations

We ship internationally to many countries and regions. Availability may vary depending on local carrier service and customs restrictions.

If your destination is not supported at checkout, please contact us at [email protected].

3. Shipping Fees

We offer:

Free shipping on all orders (unless otherwise stated on the product page).

4. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak periods or due to inventory checks, processing may take longer. If we require additional information to fulfill your order, we will contact you by email.

5. Estimated Delivery Time

Estimated delivery times are shown at checkout and may vary by destination and carrier.

As a general guide, typical delivery timeframes are:

Order Processing: 1–3 business days
Transit Time: 9–14 days
Total Estimated Delivery: 10–17 days

Please note:

Delivery times are estimates, not guarantees.Most will be delivered within 14 days.
Delays may occur due to customs inspection, weather, peak season, address issues, or local carrier disruptions.

6. Tracking Information

Once your order ships, we will send a shipping confirmation email with a tracking number (if available).

Tracking updates may take 24–72 hours to appear after dispatch.
If you do not receive tracking information within a reasonable time after shipment, contact us at [email protected].

7. Duties, Taxes & Import Fees

Import duties and taxes are not included in your order total.

If applicable, these charges are collected by the carrier or local customs upon delivery. The amount is determined by your local customs authority and depends on factors such as item category, declared value, and local regulations.

Important notes:

The customer is responsible for any applicable duties/taxes/import fees.
Duties/taxes paid to customs or the carrier are generally non-refundable.
To avoid delivery delays, please monitor tracking updates and any messages from the carrier requesting payment or additional import information.

8. Incorrect Address, Failed Delivery & Refused Parcels

Please ensure your shipping address and contact information (email/phone) are accurate at checkout.

If a parcel is:

Returned due to an incorrect/incomplete address provided by the customer, or
Not delivered because the customer did not pay duties/taxes or did not respond to carrier/customs requests, or
Refused or not claimed,

then the customer may be responsible for return shipping costs and carrier fees. Any eligible refund will be processed after the parcel is returned and inspected, in accordance with our Returns & Refunds Policy.

9. Damaged Packages / Missing Items

If your order arrives damaged, incomplete, or you received the wrong item, please contact us within 48 hours of delivery at [email protected] and include:

Order ID
Photos of the box and shipping label
Photos/videos of the product issue

We will work with you to resolve the issue as quickly as possible.

10. Contact Us

If you have questions about shipping, tracking, or customs fees, please contact us:

Email: [email protected]
Company: Shenzhen Chic Technology Co., Ltd.
Address: 2nd Floor,Building B,No.107 Huasheng Road,Shuiwei Community,Dalang Avenue,Longhua District, Shenzhen, Guangdong, China, 518110