Refund and Returns Policy
1. Overview
At Shenzhen Chic Technology Co., Ltd. (ECvents), we want you to be completely satisfied with your purchase. If something isn’t right, we make it easy to return within 14 days of delivery. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
Quick Summary:
- ✅ 14-day return window from delivery date
- ✅ 3-year manufacturer warranty on all products
- ✅ Quality issues → we cover everything, including return shipping
- ✅ Refund processed within 3 business days after inspection
2. Shipping Costs & Responsibility
We believe in fair trade. The responsibility for return shipping costs depends on the reason for the return (Within 14 days of delivery):
| Reason for Return | Return Shipping Cost | Refund Amount |
|---|---|---|
| Defective / Damaged / Wrong Item Sent | We pay (reimbursed to you) | 100% of your order total |
| Change of Mind / Ordered Wrong Size | Customer Pays(Must be trackable) | Full product price refunded |
For international orders: To save you the hassle of shipping back, we may offer a full refund without requiring a return. Just send us photos of the issue and we’ll work out the best solution.
Since all kcvents orders include free shipping, your product price is the full amount you paid. You will receive a full refund of that amount once the return is approved.
3. Return Eligibility
To be eligible for a return, your item must be:
- Unused, uninstalled, in original condition
- Complete with all original packaging, accessories and tags
- No signs of mounting or use
Non-Returnable Items
- Custom-made or personalized products, Reason : Made specifically for you.
- Items marked “Final Sale”
- Used or installed items (covered by warranty if defective)
- Consumables (filters, etc.) unless defective
4. Duties, Taxes & Import Fees
All orders ship free worldwide. However:
Import duties and taxes are NOT included in your order total. These fees (if any) are determined and collected by your country’s customs authority or the shipping carrier upon delivery.
Please note:
| Situation | What happens |
|---|---|
| You pay duties/taxes at delivery | These are paid to your government, not to us, and are non-refundable by ecvents |
| You refuse delivery due to duties/taxes | The package will be returned to us. Once received and inspected, we will refund your product price minus any carrier return charges incurred |
| Package unclaimed / returned by customs | Same as above — refund minus carrier charges |
Tip: Check your country’s import threshold before ordering. Many countries allow small-value imports duty-free. You can usually find this information on your country’s customs website.
5. 3-Year Manufacturer Warranty
All products include a 3-year warranty against manufacturing defects, separate from the 14-day return policy.
| Item | Detail |
|---|---|
| Coverage period | 3 years from delivery date |
| What’s covered | Manufacturing defects in materials or workmanship |
| What’s NOT covered | Damage from misuse, improper installation, normal wear and tear, or unauthorized modifications |
| Cost to you | Free — we cover repair/replacement + shipping both ways |
Easy 4-Step Return Process
- Contact us within 14 days → [email protected]
- We reply within 12 hours with return instructions
- Ship item back (Shipping fee reimbursed for verified quality issues)
- Refund issued within 3 business days after inspection
6. How to Initiate a Return (4-Step Process)
- Contact Us: Email us at [email protected] within 14 days of delivery. Please include your Order ID and photos of the product.
- Approval: We will reply within 12 hours. If approved, we will provide a Return Authorization (RA) number and detailed shipping instructions.
- Ship It Back: Pack the item securely in its original box. Do not use a bubble mailer for fragile or large parts. Ship the package to the address provided in our email instructions.
- Refund: Once we receive and inspect the item, we will process your refund.
7. Refund Timeline
| Stage | Time |
|---|---|
| We receive your return | Day 0 |
| Inspection | 1–2 business days |
| Refund processed | Within 3 business days after approval |
| Credit appears in your account | 3–5 business days (depends on your bank/PayPal) |
Refunds are issued to your original payment method (credit card, PayPal, etc.). We cannot refund to a different payment method.
8. Exchanges
To ensure you get the correct item as quickly as possible, we do not offer direct exchanges.
- Faster Way: The best way to exchange an item is to return the item you have for a refund, and make a separate purchase for the new item immediately.
9. Return Address
Please do not send your purchase back to the manufacturer without contacting us first.
Email: [email protected]
Company: Shenzhen Chic Technology Co., Ltd.
Address:2nd Floor,Building B,No.107 Huasheng Road,Shuiwei Community,Dalang Avenue,Longhua District, Shenzhen, Guangdong, China, 518110